Systems, Software and Services Process Improvement: 17th European Conference, EuroSPI 2010, Grenoble, France, September 1-3, 2010. Proceedings (Communications in Computer and Information Science, 99)

This volume constitutes the refereed proceedings of the 17th EuroSPI conference in Grenoble, France, during September 1-3. The 18 revised full papers presented together with 8 key notes were carefully reviewed and selected. They are organized in topical sections on SPI Tools, SPI Methods, SPI in SMEs, SPI and Economic Aspects as well as Future of SPI. This textbook is intended for the use by SPI (Software Process Improvement) managers and researchers, quality managers, and experienced project and research managers.